At NOW (No Ordinary Women), we strive to provide the best quality products and services. However, if you are not fully satisfied with your purchase, we are here to help.
Order Cancellations
- Orders can only be canceled within 24 hours of placing the order. To cancel, please contact us at support@nordinarywomen.com
- Once the order is shipped, cancellations will not be allowed.
Refund Policy
Eligibility: Refunds are offered for defective or damaged products or if an incorrect item was delivered.
To Initiate a Refund: Please email us at support@nordinarywomen.com within 3 days of receiving your product, with details of the issue and pictures of the product.
Refund Process:
- Request a Refund: Contact us to start the refund process.
- Return Instructions: We will provide you with detailed instructions on how to return the item.
- Prepare Your Return: Pack the item securely in its original packaging, including all tags and accessories.
- Send the Item: Ship the return to the address provided by our customer service team. You are responsible for return shipping costs unless the item is incorrect or defective.
- Issuance of Refund: Once we receive the returned product, we will process your refund back to your original payment method.
Returns and Exchanges
- Returns: We do not accept returns for items unless they are defective, damaged, or incorrect.
- Exchanges: Exchanges are only available for size issues or defective items. Any exchanged items will also follow the refund policy as outlined above.
